Word of mouth and continual customer satisfaction has kept us in business for 30 years. Read what others have said about 5th Gear Auto and learn why customers just keep coming and coming back.
"Extremely Honest and Competent I brought my car here after reading a lot of online reviews (and after being utterly scammed by another mechanic). They were highly professional and took extra time to not only explain what had been fixed but in a manner your average layperson could understand. I really appreciated their level of customer service and will definitely be a regular client. (It doesn't hurt that the shop foreman is extra cute. I know this has nothing to do with service, but hey...)"
"just bought a previously owned honda. 5th gear was kind enough to recomend a reliable car to me, check it out the same day i bought it and explain to me what i would need done to it. very trustworthy guys who wont charge me for something i dont need done. Ive been going to them for years and can count on them to get my car back to me in a timely manner."
"We've been taking our cars to 5th gear for over 20 years. Really! In 20 years, with 4 cars I had one thing go wrong with a repair - and they quickly fixed it for free. None of our cars has less than 100K miles, and we've had two go over 200K under their care. With cars this old (none made this millenium!) we've taken him a few "interesting" problems -- all were fixed satisfactorily.Andy and his crew are awesome!! I could not possibly recommend anyone more highly. They are competent, honest, and they care. Does it get better than that?"
"As a general rule, prior to taking my car to 5Th gear I hated car repair places with a fiery passion. I'd been jerked around by any number of dealerships and neighborhood places around Denver and Albuquerque. Trust does not come easy with car repair. All this has changed since I have been taking my Honda to 5Th gear. I've never had to take my car back to them because something was done incorrectly or half-assed. The staff is friendly and they know their stuff - just ask! They never repair an issue without notifying me first, and haven't given me the 3rd degree when I decided not to fix something or do it myself."
"I have been a customer for 25 years & have never had to come back because something wasn't done right the first time. The whole crew is courteous, competent & thorough. Andy the owner is a man of integrity & high standards, plus he's fun to talk to although e hasn't as much time as in the early days. I highly recommend this shop."
100% Satisfaction from our customers on DemandForce!
March 2009, Broomfield, Colo. -- Advancements in vehicle technology are forcing independent repairers to equip themselves with a wide range of scan tools and service information if they wish to accurately diagnose and repair customers' vehicles.
Andy Eberstadt, owner of 5th Gear Automotive Service Inc., said he tries not to think about how much money he has invested in OEM and aftermarket scan tools over the years but that he can justify the expense because of the diversity of his customers' vehicles and adequate volume of ROs.
"Having the OEM scan tools makes an amazing difference," Eberstadt said. "I try to justify which scan tools to have by the types of cars coming in."Many times, aftermarket scan tools get you going in the right direction, he said, adding that other methods of retrieving information are often necessary, especially for various control modules. That usually leads to buying a subscription to an automaker's service information Web site or buying the OEM scan tool, he said.The laundry list of important scan tools and software that Eberstadt has equipped his shop with include Ford IDS laptop software, Chrysler DRB III, GM Tech II, Bosch Mastertech, Prog Rama's PC Retriever, Snap-on Modis, Launch X431, RossTech VAG tool, and the Ease Diagnostics J2534 Universal Reprogrammer that allows him to reflash modules for GM, Ford, Chrysler, and Toyota. "When I started my business, I just specialized in imports," Eberstadt said, reflecting on his shop's start in 1981 in Northglenn at the time. "But you have to work on other makes and models to make it." Often times, family members have other domestic makes they want you to work on, he pointed out.
In addition to scan tools, he said he equips the shop with many specialty hand tools for specific jobs. For example, he said, he purchased a special, timing-belt tool from Assenmacher Specialty Tools in Boulder to perform jobs on Audis. Many aftermarket data providers and Web sites are also vital sources of information, he said. Aftermarket service information providers, such as All Data, Mitchell, Identifix, and networking on iATN, aid in troubleshooting, Eberstadt said, adding that many times he looks for technical service bulletins (TSBs) associated with the specific trouble code. Having the right scan tool to hook up to the vehicle is just half the battle, he said, adding that retrieving data to replicate the drivability problem is the other half.
"People are taking longer to make major decisions," he said. "But they also are telling me they want to keep their car longer and make it last a few more years."
5th Gear Auto Wins 2015 The Broomfielder Talk Of The Town Award, voted the Best Auto Repair Shop in Broomfield 2015 by the readers of "Broomfielder Magazine"